VisitEngland and DisabledGo Launch Online Disability Awareness Course

VisitEngland, the national tourist board, today launched a new online training course to help tourism businesses deliver excellent service to disabled customers.  Designed in partnership with award-winning disability organisation DisabledGo, the course is specifically tailored to help those working within the tourism industry. One thousand free spaces have been made available to tourism businesses in England, and businesses can register up to 5 places each by visiting:

The course consists of six modules, which can be completed online at the user’s convenience; the whole course takes around one to two hours to complete.  The training starts with an introduction to disability, and then looks at different types of impairment, before offering practical advice on providing an accessible service and acceptable language to use when communicating with disabled customers. The final section talks through the legal obligations of tourism businesses under the Equality Act (2010). Progress can be saved throughout the course, allowing the user to log off and complete it over several hours or days, if necessary. 

Following successful completion of the course a certificate is made available for download, and each user’s account remains active, allowing them to log in at a later date to refer to the course material; sections can also be printed out for every-day reference.  This value-for-money course costs a maximum of £15 per person, with the cost decreasing the more people a business would like trained.

James Berresford, VisitEngland’s Chief Executive, commented:

“It is vital that those working within the tourism industry have the knowledge and confidence to offer excellent customer service to disabled visitors, particularly as we prepare for the many exciting events taking place across England in 2012. Over £2 billion is spent in England by disabled visitors and their companions each year, and this new online Disability Awareness Course will enable staff to be more aware of their specific needs, providing a high quality and memorable visitor experience.”

Dr Gregory Burke, Founder and Chief Executive of DisabledGo, commented:

“At DisabledGo, we provide access information, access audits, equality and disability awareness training programmes for a wide range of business sectors. As the national tourist board, VisitEngland was a natural partner for us in developing a cost-effective, high-quality online course for the tourism industry and we are delighted to be working with them to launch this programme.”

Visit to register for free places on the online Disability Awareness course (only 1,000 free places available, limited to five per business).

IPhone App detailing London’s disabled access first of its kind!

Our new iPhone App, ‘My DisabledGo London’, has launched today.  The App, which has been developed entirely in house, is free to use and features over 20,000 venues across the capital.

DisabledGo has designed the App for anyone who wants to find out more about access whether they are a visitor or a Londoner. The App is unique, only featuring venues that have been fully assessed by a trained access surveyor.

Information featured on the App is pulled from our website, which now has access information to over 100,000 venues from across the UK and Ireland.

The App is based on feedback from over 100 involvement events held in 2011 and has been developed in partnership with 20 London Boroughs.

Speaking about the App DisabledGo’s Chief Executive, Dr. Gregory Burke said,

‘We are really excited to be launching this App, it features information to all kinds of venues – tourist attractions, hotels, restaurants, retail outlets, the list goes on! People who use our website,, told us it would be great to have the same comprehensive service on the move and that’s what we’ve delivered, it will be great to hear what people think.’

You can download the App free on iTunes from today or you can visit DisabledGo’s website for further information. Please spread the word!

My DisabledGo London








26th March 2012